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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Christanto

January 10, 2025

5  out of  5
rating by Stephen Christanto
"I was referred to Elizabeth and her agency by my realtor as we are moving to Detroit, MI, from Seattle, WA. Elizabeth was very responsive and even answered/returned the call quickly as I was calling to her agency to find out insurance information. She is fully transparent and is able to break down/explain the insurance "lingo" into layman terms. She gives all the information and let us decide what we need, instead of being pushy. I appreciate her overall approach in giving all the information upfront in a simple language and not 'pressuring' to get something if I don't really need it. I would highly recommend her and her agency!"
We responded:
"Stephen: you are the very client we enjoy the most. We appreciate your kind comments and please let you friends, family and business associates know that although State Farm rates are all the same, each agency chooses to deliver service differently. We believe in a personalized approach. I view my job as an educator. I can explain what it does, and then you can make an educated choice if that is something you would like. It always makes for a happy client! Thank you very much. "
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Father Michael Cadotte

December 25, 2024

5  out of  5
rating by Father Michael Cadotte
"Ms. Ross has been taking care of my home and auto insurance for ...well...decades. She is a joy to chat with and has always been in my corner and I'm happy to have her as my agent."
We responded:
"Thank you Michael. You and Angel are wonderful clients and easy to work with!"
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charlie chase

November 8, 2024

5  out of  5
rating by charlie chase
"All I can say is thank goodness for Alicia Murphy at State Farm Elizabeth Ross agency! What a pleasure she is to work with always upbeat and actually follows up when she says she will and is on your side. I was having a horrible experience with State Farm regarding my automobile but with persistence and a cheerful attitude Alicia was able to make it work. State Farm you are lucky you have her as your representative!"
We responded:
"Thank you so much. Alicia is a terrific addition to our agency. We appreciate her kind demeanor and willingness to go above and beyond to help our customers. Thank you again :)"
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Kristina Mulligan

October 3, 2024

5  out of  5
rating by Kristina Mulligan
"Great insurance company, been with Liz Ross for over 25 years. Alicia, Liz's Account Rep. is the best; she is friendly, very helpful and most efficient! Everything is done in a timely manner, and that's what you want when it comes to an insurance agency!"
We responded:
"Kristina: thanks for the compliment!! Alicia is a great addition to our agency and we love her ability to manage customer's needs efficiently and timely. Glad you enjoy the service you are receiving."
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John Brennan

September 5, 2024

5  out of  5
rating by John Brennan
"Excellent service, extremely knowledgable Agent!!"
We responded:
"Thanks John! Glad to catch up with you and help you with your insurance needs. Nice to hear your infectious laugh again. Let us know if we can help any family or friends out."
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jeff bourgoin

August 8, 2024

5  out of  5
rating by jeff bourgoin
"Elizabeth Ross was extremely knowledgeable, helpful and honest about my insurance needs and situation. She explained things clearly and made my switch to State Farm seamless and hassle free. Importantly, when we had any follow up requirements, she was very responsive."
We responded:
"Jeff: thanks so much for the kind words! We pride ourselves on being detailed oriented and providing over the top service. Hope that you feel comfortable referring other family, friends and co-workers to us."
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James Semeyn

August 8, 2024

5  out of  5
rating by James Semeyn
"Elizabeth is an excellent State Farm agent who has provided us with the best information and care, and recently saved us thousands of dollars with a new bundled home and auto policy. Thank you Elizabeth!!!"
We responded:
"Thank you very much James. We appreciate your business. Hope to help other family and friends you know may not be getting the same credit quality of service!"
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Wendell Smith

August 6, 2024

5  out of  5
rating by Wendell Smith
"Liz was very knowable, helpful and prompted on returning calls"
We responded:
"Wendell, thank you for the comments. We enjoyed helping you with your insurance needs. We also enjoyed helping you secure insurance with an out of state State Farm Agent."
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Valerie Heapes

April 4, 2024

5  out of  5
rating by Valerie Heapes
"We have been with State Farm for many years & when we moved to Michigan we had to find a new agent. Liz has been exceptional in every way. We truly felt cared for in a personal/professional way and her attention to details really helped us get the coverage we needed and at the same time keep our rates down. I highly recommend giving Liz a call. Even when we shopped around for better prices when rates went up...State Farm came out on top! Liz definitely went above and beyond !"
We responded:
"Valerie: Thanks so much for the kind words. We really try our best to care of people with as much respect and detail as possible. We be so grateful to help anybody else you know needs more love and attention. "
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Jake Andary

January 4, 2024

5  out of  5
rating by Jake Andary
"Liz was referred to me by a friend after my current insurance policy renewal went way up! Liz was able to go through my insurance plan, explain everything very well, and ultimately save me money on my yearly insurance. I genuinely believe that Liz has her clients' best interests in mind and will make sure to help in any way she can!"
We responded:
"Jacob: I really appreciate your support. We love to take the detailed time to help customers like yourself! Saving money is important. But also knowing what you have for coverage and the choices you can make is equally important. Not enough insurance agencies take the time to educate their clients and just quote the a "price". We try to take a different approach. Thank you very much for your kind words"
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Leslie Caren

January 3, 2024

5  out of  5
rating by Leslie Caren
"Liz Ross is the best insurance agent ever!! She assessed my family’s needs and tailored our coverage for maximum protection at an affordable price! I highly recommend this excellent agent!!"
We responded:
"Leslie: you are one of our favorite customers! Thank you so much for your confidence in our ability to protect your family. "
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Mary

January 2, 2024

5  out of  5
rating by Mary
"Great insurance provider with wonderful attention to detail!"
We responded:
"Thank you very much Mary. We appreciate your kind words."
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kim rebh

December 30, 2023

5  out of  5
rating by kim rebh
"Generations of experience!"
We responded:
"Thank you Kim. The number of years of experience does matter in this day and age. "
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RM 72

December 30, 2023

5  out of  5
rating by RM 72
"She took the time to explain each option in detail and the pros and cons of each. She didn’t do any hard court press upselling, just laid it all out for me. I have already recommended her to several other friends/family and it sounded like they had the same excellent experience I did!"
We responded:
"Thanks so much for your kind, matter of fact comments. I love to help people make the right decisions!"
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Giorg Nadamer

December 30, 2023

5  out of  5
rating by Giorg Nadamer
"Ms Ross is a great agent! Highly recommend! Left Allstate because she got us a better house/vehicle plan. Definitely worth giving her a call."
We responded:
"Giorg: Thank you very much. I think we represent a great company with great values. All we are looking for is the chance to help others. If you know of anyone looking for a good agent, please give them our phone number to give us a try!"
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James Bowen

December 29, 2023

5  out of  5
rating by James Bowen
"Personal service was [is] exceptional. You never feel like just a number."
We responded:
"James: thank you so much for the kind compliment. We love working with you. "
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Martha Hook

December 29, 2023

5  out of  5
rating by Martha Hook
"Excellent customer service & highly competitive rates. Trust Liz & her team with your insurance business, you won’t regret it!"
We responded:
"Martha: Thank you very much for your trust in our agency. We appreciate your support. "
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Denise Rochna

December 23, 2023

5  out of  5
rating by Denise Rochna
"Liz was fast, effecient and knowledgeable. Couldn’t be happier with our new insurance package!"
We responded:
"Thank you Denise! It is always a pleasure to work with a client like yourself. We hope we always meet and exceed your expectations. "
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Frederic Desmogamma

October 13, 2023

5  out of  5
rating by Frederic Desmogamma
"Elizabeth is always very reactive and do her best in order to make sure her customers get the best support !"
We responded:
"Thank you so very much we work hard to exceed customer expectations"
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Savanna Mansfield

October 12, 2023

5  out of  5
rating by Savanna Mansfield
"Alicia is the best!!!"
We responded:
"Thanks we love her as a new addition to our agency. She is a tenured staff member with long time State Farm experience. ♥️"
Profile photo of Robert Anthony

Robert Anthony

October 12, 2023

5  out of  5
rating by Robert Anthony
"We recently relocated to MI. searching for auto ins. We saw Elizabeth Ross at State Farm in Bloomfield Hills had 5 stars. We called and she and her agency lived up to those stars. We called late in the day for a quote. By the end of business that day we had our Quixote with a clear explanation of why & what’s included. The next morning we showed up unexpectedly. Elizabeth and Ashley worked as a team to complete our business before their next scheduled appointment. The ladies were friendly, professional and attentive not to the time but to me. We even received a referral for a competent vet. After that point, everything was complete. A fun trip for insurance. Thank you!"
We responded:
"What a wonderful new addition you both are to our agency! We so enjoy helping clients like you. You were patient, kind and organized. Glad we could help make your transition to Michigan seamless. Thank you!"
Profile photo of Norman Sinclair

Norman Sinclair

October 12, 2023

5  out of  5
rating by Norman Sinclair
"Elizabeth Ross is the epitome of an agent you want to handle your insurance needs. She is patient and thorough, and works to protect your interests."
We responded:
"Norman, thank you very much. We have enjoyed helping you over the years with your insurance. I particularly enjoy that you like to utilize face to face to manage your insurance needs. The communication is much clearer when you can visually explain what is important and why. Thanks so much!"
Profile photo of Lauryn Kowalski

Lauryn Kowalski

October 11, 2023

5  out of  5
rating by Lauryn Kowalski
"Elizabeth was a pleasure to work with and very quick with turnaround on a policy!"
We responded:
"Lauryn thanks so much and welcome to Michigan! We strive to make the transition in moving seamless. "
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Polly Barbour

October 11, 2023

5  out of  5
rating by Polly Barbour
"I have been with Elizabeth Ross for over 25 years and have always received exceptional service. The staff at the office has always been so helpful and stellar. Just recently closed on a new house and Elizabeth walked me through everything including obtaining flood insurance. 5 star rating in book."
We responded:
"Polly thank you very much. Our office loves to guide clients through insurance needs. We have always appreciated you as a long time customer of our agency. If you know of anyone else that could benefit from the type of service we provide, please give them our phone number. Have a wonderful day!"
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Danielle Ericks

October 10, 2023

5  out of  5
rating by Danielle Ericks
"After years of having Nissan vehicles and having to select only one out of three providers that Nissan said we could use, I finally bought my awesome Jeep Rubicon in May and went to Liz based on a friend's recommendation. I can say that Liz is an exceptionally talented insurance agent able to answer all of my questions and what I find really refreshing is that she answered me a couple of times, last minute on a weekend or late weekday when in the past, I have had issues getting in touch with anyone at other agencies on short notice or at all. I highly recommend Liz and I am sure that anyone that decides to use her as their insurance agent will be more than happy with the service. Thanks Liz!"
We responded:
"Danielle: Thanks so much for all the kind comments. I love what i do and enjoy exceeding customer expectations. I am glad we were able to be there for you. If you know of any other friends, family or work associates that need help, please keep our agency at top of mind!"